These Terms and Conditions govern all contractual relationships regarding orders placed  on Sofie Bly´s website www.sofiebly.se (below mentioned as ”Sofie Bly” /”we” / ”website”).

Please read the Terms and Conditions carefully before placing any orders on www.sofiebly.se.

Due to Swedish legislation we only accept orders from those over 18 years old. If you are under 18 years old you must have permission from a parent or legal guardian.  If you are under 16 years old you must let your parent or guardian accept Sofie Bly’s privacy policy before you register to use this site or any of this site’s services. These Terms and Conditions may be modified from time to time. Users are responsible for keeping themselves updated with such changes.

If you do not agree to any changes of these Terms and Conditions, we kindly ask you to contact us immediately at shop@sofiebly.se. Changes made after you have placed an order will not affect your order unless we are required to make the change by law.

 

CONTACT

Sofie Bly Shoes and Accessories

Magasin 36, Bruksgatan 36

26339, Hlöganäs  Sweden

Phone: +46 738063319

info@sofiebly.se

 

DISCLAIMER

Sofie Bly does not guarantee that all items included in the Sofie Bly webshop are in stock at the time of your order. In the event that an item is unavailable, Sofie Bly will contact you shortly by phone or by e-mail. Sofie bly may, at any time, amend the content of the site. Although Sofie Bly strives to display the correct texts, images and pricing on the site and web shop, errors may occur. Sofie Bly cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. f you have been charged the wrong amount in the web shop, Sofie Bly will give you the option of placing a new order with the correct price or cancelling your order. Sofie Bly reserves the right to cancel any order prior to dispatch if we would that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Parts of the services mediated through the site are maintained by outside organizations. In situations where Sofie Bly acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Sofie Bly cannot be held responsible for any damage caused from using the site.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trade marks of Sofie Bly, logos, graphics, text, photos, designs, icons, images, data and software) is owned by or licensed Sofie Bly. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Sofie Bly. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquirers, please contact us at info@sofiebly.se

TRADEMARKS

Our trademarks include (amongst others) the Sofie Bly name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

PRIVACY POLICY

All personal information, such as name, address and e-mail address, which you will provide when registering on the website or when placing an order with Sofie Bly will be handled with utmost care and in accordance with EU law and in accordance with our PRIVACY POLICY. When registering on the website, you have the option not to receive any information from Sofie Bly. If you wish to end your subscription, you may make the changes in your account settings or send an email to customerservice@sofiebly.se,.

LINKS

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

COLOURS

We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

FORCE MAJEURE

In case of Force Majeure, Sofie Bly’s obligations will be suspended. The contract between you and Sofie Bly can, in such cases, be partially or fully terminated by yourself or by Sofie Bly. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Sofie Bly will under such circumstances do all we can to solve the matter for our customers as soon as possible.

GOVERNING LAW

These Terms and Conditions are in accordance with Swedish law.

The laws of your country may differ from Swedish law. Users should comply with all applicable local and international laws and regulations regarding the use of our website.

 

SHOPPING HELP

Online customer care service are glad to help you with anything. Email customerservice@sofiebly.se, or call 0046 738063319

  • Size and fit advice
  • Style advice
  • Gift guide
  • Delivery questions
  • Exchange and return queries
  • Placing orders

In order to make purchases on Sofie Bly’s webshop you will be required to provide your personal details. We ask you to provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that are valid and correct. Sofie Bly reserves the right to delay any order if fraud is suspected, and also to restrict multiple quantities of an item being shipped to any customer or postal address.

 

PURCHASE

When you place an order to Sofie Bly you will receive an electronic order confirmation to your e-mail address. Before placing an order at the Sofie Bly webshop you must agree to these Terms and Conditions. We cannot guarantee that all items shown at the Sofie Bly online store are available in stock at the time of your order. Some sizes or items might be sold out. If the item you have ordered is out of stock we will contact you by e-mail and you will be entitled to terminate your order and get all your money back. We will, without undue delay, give you a full refund within 30 days from when the order was terminated. Sofie Bly may reject your order if we are unable to obtain authorization for payment.

 

UNCOLLECTED ITEMS

Items that are delivered by Postnord are retained at the local delivery office for 2 weeks. After this time the item will be returned to us. You will be charged for the shipping fees. Please bear in mind that you have to collect the item if you wish to use your right of withdrawal.

COMPLAINTS

If you wish to address any complaints regarding the quality of your product or if the product is damaged upon delivery, please contact customerservice@sofiebly.se,. We aim to help you as soon as possible. Please contact us as soon as you find any defects, so that we can help you.

In such case please provide us with the following details:

  • your order number;
  • the product code/product name;
  • details of the defect; and
  • if you want a refund or replacement.