RETURNS AND EXCHANGES:
If you wish to return or exchange a product, please contact firstname.lastname@example.org, within 14 days from the delivery of your order. State what you would like to return or exchange, and we will send you a pre-paid shipping label, valid to the full return cost.
Please place the item you wish to return in the original packaging. Tape the package securely, and place the shipping label on the package, over the prior delivery information. Leave the package at your closest DHL service point. We will refund you within 14 days from when we receive the item you have returned. Returns that are lost in transportation will not be compensated for.
As a consumer, please note that you will be liable for any diminished value of an item resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and functioning of the item. Hence, you may only handle and inspect the item in the same manner as you would be allowed to do in a physical shop.
Sofie Bly may therefore reduce the amount of money refunded for items which show evidence of being e.g. damaged or dirty, or if the the price tags and labels are not fully intact.
Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge. Simply place the item in the box and write the size and colour requested on the Exchange and Return form. Should you be interested in an alternative style, please contact email@example.com. Items on sale are non-exchangeable but can be returned.