Returns and exchanges
RETURNS AND EXCHANGES:
You can return your items within 14 days from delivery.
Please place the item you wish to return in the original packaging. The box must be intact so please make sure the box is properly protected for the shipment. Use a shipment of your choice.
Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability and are shipped to you. You will be charged the price for shipping.
As a consumer, please note that you will be liable for any diminished value of an item resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and functioning of the item. Hence, you may only handle and inspect the item in the same manner as you would be allowed to do in a physical shop.
Love Sofie may therefore reduce the amount of money refunded for items which show evidence of being e.g. damaged or dirty, or if the the price tags and labels are not fully intact.
In the case of a defect shoe Love Sofie has the following return policy:
As a company with a high sustainability profile we want to avoid shoes that are easily reparable to travel across the globe or end up not being used. In the case of a defected shoe we recommend our customers to take the shoe to a cobbler and send us a picture of the receipt and we will refund the total amount.
If the shoe cannot be repaired, we will replace it with another pair. We can also offer a discount if the defect is minor and will not affect the performance of the shoe.
If you want to return an item please use a courier of your choice and return to the following adress:
Magasin 36, Bruksg. 36
As soon as we have received and visioned your returned item you will get a refund.
Thank you for buying our products and contributing to a beautiful and friendly world!
I´ts cool to be kind!