Returns and exchanges


Please place the item you wish to return in the original packaging. Tape the package securely, and place the shipping label on the package, over the prior delivery information.

As a consumer, please note that you will be liable for any diminished value of an item resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and functioning of the item. Hence, you may only handle and inspect the item in the same manner as you would be allowed to do in a physical shop.

Love Sofie may therefore reduce the amount of money refunded for items which show evidence of being e.g. damaged or dirty, or if the the price tags and labels are not fully intact.

Purchased items are exchangeable into a different size and colour.  All exchanges are based on stock availability and are shipped to you. You will be charged the price for shipping. 

Items on sale are non-exchangeable but can be returned.